Smart Support Triage
Active Tickets
247
↗ +12% from yesterday
AI Accuracy
94.2%
↗ +2.1% this week
Avg Response Time
1.4h
↘ +18min from last week
Customer Satisfaction
4.8/5
↗ +0.2 this month
Live Ticket Triage
#TK-2024-8901
URGENT
Payment processing failure - Multiple users affected
AI Confidence:
96%
🤖 AI Recommendation
Escalate to senior technical team. Similar pattern detected in tickets #8845, #8867. Auto-generated response draft ready.
🎯 98% escalation risk
Received
AI Analysis
Agent Assignment
Resolution
#TK-2024-8902
HIGH
Unable to access dashboard after password reset
AI Confidence:
89%
🤖 AI Recommendation
Assign to Sarah Chen (Authentication specialist). Standard resolution time: 45 minutes.
#TK-2024-8903
NORMAL
Feature request: Dark mode for mobile app
AI Confidence:
92%
🤖 AI Recommendation
Route to Product team. Similar requests: 47 in last 30 days. Auto-generated response acknowledging request.
🚨 Escalation Alerts
High-value customer at risk
TechCorp Inc. (Premium Plan) - Ticket #8901 requires immediate attention. SLA breach in 23 minutes.
Unusual ticket spike detected
35% increase in billing-related tickets in the last 2 hours. Possible system issue.
Agent workload critical
David Kim approaching maximum capacity. Consider redistributing tickets or calling backup.
Ticket Volume Prediction
📊 Interactive Chart Placeholder
Sentiment Analysis Trends
📈 Sentiment Trend Visualization
AI Performance Metrics
🤖 AI Accuracy & Speed Charts
Customer Satisfaction
⭐ CSAT Score Distribution