The narrator explains how to set up an advanced missed call textback system using GoHighLevel. This feature sends a text message to someone who calls a business but does not get an answer, asking how the business can help. This saves clients money by not missing potential customers.
The narrator builds an automation that sends different text messages depending on if it's the caller's first, second, or third attempt, or if the business is closed or after hours. The messages become more apologetic and concerned on repeat attempts. This differentiation makes the service more compelling to sell.
The narrator suggests charging $97-297 for setting this up. It can also be used as a selling point when cold calling businesses that don't initially answer calls. Automating text messages this way demonstrates caring more about leads than competitors who send simple automatic replies.
The narrator discusses how to set up a custom missed call text back system in Go HighLevel. This allows you to automatically text clients back if they call and you miss their call. The narrator explains that this helps re-engage leads who might otherwise call a competitor if you don't answer.
The narrator points out some issues with Go HighLevel's default missed call text message - it sends the same robotic message every time. Instead, the narrator shows how to create a workflow to send different text messages depending on if it's the prospect's first, second, or third missed call attempt.
The workflow uses tags to track the number of missed calls. After the first missed call, a "missed call 1" tag is added. On their second attempt, that tag is removed and a "missed call 2" tag is added instead. This allows sending customized text messages for each attempt.
The narrator also shows how this can be used to send prospects who call to an online estimator tool to get a quote. This allows capturing more leads even when calls are missed.
The missed call textback service allows users to set up text message replies to missed calls.
To use it, first sign in with a Google account. The dashboard shows your monthly minute, SMS, and credit allotments. You can buy more credits or subscription packages if needed.
To get a new number, use your credits to buy a number with your desired area code. Then set up call forwarding by entering the number you want texts forwarded to and customizing the missed call reply message.
If needed, contact support or consult the FAQ. More FAQs are coming soon.
The narrator states that if a business has a phone number listed online but is not answering calls or unable to answer calls at times, they are missing out on potential revenue. He introduces a solution called the Roundhouse CRM which has an automation to send text messages to callers who were missed.
This missed call text back sequence assigns the missed call to someone on the team to call back while also automatically sending the caller SMS messages apologizing for missing them and providing options to schedule a call or get help. This creates instant engagement with callers before they go to a competitor.
The narrator provides examples for restaurants and other businesses to customize the messages to speak to their customers in a personalized way, encourage them to order online or take other actions instead of getting frustrated.
He shows a missed call revenue calculator indicating industries like hair salons, HVAC companies, gyms, landscapers and roofers could be leaving between $936 to $26,000 per month by not following up on 10-20 missed calls out of hundreds of calls they get.
The key ideas are that (1) missed calls represent lost revenue (2) automating text message follow-ups to missed callers creates instant engagement (3) custom, personalized messages can encourage callers to convert instead of going to competitors.
The narrator welcomes viewers to the channel and says this video will cover GoHighlevel's text callback feature, which sends a pre-recorded text message to someone if they call your number and no one answers or it goes to voicemail.
The goal is to reengage potential customers so they don't just call the next business on their list. The narrator shows how to enable the feature in GoHighlevel's settings and customize the default message for your industry. He gives examples for a car wash business.
The text callback needs to work with an existing phone number in your GoHighlevel account. The narrator shows how to add a phone number if you don't already have one. There is a $1.15 monthly fee per number.
You don't need to be at your computer for the feature to work. Missed calls will create contact records that you can access later. Conversations will appear in the contact record. The feature only activates if no one answers the call.
The narrator reiterates the need for a phone number and having the feature enabled. He says he hopes viewers found the video useful and invites them to check his channel for more GoHighlevel tips, including a free training course.