Why That Small Montreal Bakery Has Better Email Marketing Than Amazon
The bakery creates genuine personal connections by sharing candid behind-the-scenes stories of early morning baking and family recipes, while Amazon's emails feel automated and impersonal.
Each email features individual customer stories and photos of them enjoying their favorite pastries, building community in a way that Amazon's mass-market approach can't match.
The bakery's seasonal menu updates read like letters from a friend, compared to Amazon's algorithm-driven recommendations that often miss the mark on personal relevance.
Their emails celebrate local Montreal culture and events, creating an authentic sense of place that resonates more deeply than Amazon's generic global messaging.
The bakery's small list of truly engaged subscribers results in 85% open rates, while Amazon battles email fatigue from overwhelming their massive audience with constant promotions.
Their subject lines are creative and personality-driven ("Your croissants miss you!"), unlike Amazon's formulaic promotional language.
The bakery responds personally to email replies, turning their newsletter into a two-way conversation instead of a one-way broadcast like Amazon.
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